Penny J. had an unfortunate circumstance: she dropped and shattered her phone. Looking for an immediate replacement, she went to the AT&T website and found that she could get a new phone that same day with Enjoy. She shared her experience with us about her Visit and with her Enjoy Expert, Adam.

How was your visit with Adam?

“Adam was courteous, knowledgeable and kind. He asked multiple times if I had any questions and whether I completely understood. He initiated all calls to move over my number and to get everything set up. He even made sure that I had my email etc… mapped to my new phone.”

How was the experience receiving your new iPhone?

“Wonderful. Adam explained (upon my asking) the relationship with AT&T and Enjoy and represented both companies incredibly well. This was so much easier than spending at least an hour on the phone with AT&T in getting everything transferred and discussing the new features one the iPhone etc….”

Did you discover something new about your iPhone from your Visit?

“I learned the importance of doing the updates on the cloud in case our phone explodes (or is dropped and shatters – ahem…in my case).”

How did you hear about Enjoy?

“AT&T provided the service with my new iPhone purchase. In addition, I switched to AT&T from Verizon and he helped me complete that transaction seamlessly.”

Tell us a little bit about yourself

“I took early retirement 2 years go from the energy business. I consider myself tech savvy on the computer but by no means “phone” savvy and I don’t keep up with the newest changes on the phone until I need them or purchase a new phone.

The experience made a huge difference as we are now investing close to $1,000 on a new phone and need to understand and use the available technology in order to appreciate our investment. Adam even gave me his personal cell in case I had any questions or issues. So far I have been fine, but I may take him up on it!”

You’ve heard from Penny, now meet Adam: her awesome Enjoy Expert

Thanks Penny for sharing your experience. And if you’d like to share your experience with Enjoy and our amazing Experts, click or tap here to let us know.