We can get through this.
We care deeply about providing you with great service. During these uncertain times, great service needs to look a little bit different – for you and our Experts. We know that you need your devices more than ever, and we want to make sure you can stay connected. Rest assured, we’re doing what it takes to make that happen.
We believe we can offer our services to you while still keeping you safe by minimizing direct contact, so we’ll be temporarily pausing our in-home setup experience. Instead, we will be performing a no-contact delivery of your order at the address you provided.
We’re also taking steps to make sure our HQ team, our Experts, and their families are cared for. We’re helping them get the financial, social, and emotional support they need to get through this. Our headquarters employees are working remotely due to local regulations, but we’re all working through this together.
You’ll have peace of mind as we knock and wait for you to safely retrieve your device. We look forward to getting back to normal business, delivering the life-improving devices that keep you connected.