We can get through this. Together.
We care deeply about providing you with great service. During these uncertain times, great service needs to look a little bit different – for you and our Experts. We know that you need your devices more than ever, and we want to make sure you can stay connected. Rest assured, we’re doing what it takes to make that happen.
We believe we can offer our services to you while still keeping you safe by minimising direct contact, so we’ll be temporarily pausing our in-home setup experience. We are working to get started again soon with a contactless experience, providing you in the interim with remote support from outside the home.
We’re also taking steps to make sure our HQ team, our Experts, and their families are cared for. We’re helping them get the financial, social, and emotional support they need to get through this. Our headquarters and support teams are working remotely, and we’re all working together to ensure that you get access to the technology and devices you need to stay connected.
We will continue to keep you updated. We look forward to getting back to normal business, delivering experiences that provide you with life-improving technology that keeps you connected.