Karla D is the owner of Wild Eye Shop—a lifestyle boutique shop in Miami. They sell an eclectic mix of men’s, women’s, and children’s gifts; clothing; and books. Being a small business owner who needs to be connected, it’s difficult for Karla to leave her store. So when she dropped her phone, she was in a bind. Luckily, one of our Miami Experts, Ethan, was able to come directly to her store and help set up her new iPhone!
She was so happy, she shared her Enjoy experience with us.
How was your visit with Ethan?
“Ethan was super friendly and knowledgeable about everything I asked him about. It was pretty cool to have a friendly person with great customer service skills show up to help me. He even told me some fun facts about the company.”
How was the experience receiving your new iPhone?
“My experience with Enjoy was seamless and pleasant. Receiving my new phone has never been easier. Living in Miami it seems everywhere you go there is sub-par customer service skills, not to mention a lack of staff and long wait times in the majority of places you go. This was the total opposite. I ordered my phone at 3:30 and by 5 pm he was in my business setting it up. That is priceless. The fact that I didn’t have to drive somewhere, take time away from my business and wait is amazing.”
How did you hear about Enjoy?
“I heard about Enjoy while checking out on AT&T online. I didn’t think it was possible to have someone come so quick, so I tried it, and it worked! I needed a new phone after it fell and the screen starting twitching. All of a sudden it just turned off so I thought I was going to have to wait a couple days before getting a new one sent to me. “
Tell us a little bit about yourself
“I grew up in California but have lived in NYC and Miami most of my adult life. I am a mother of 2 and I am the owner of a super fun Lifestyle Boutique called Wild Eye Shop. It’s a really fun place that definitely represents who I am. We carry artisan items from all over the world as well as fun curated brands I love. We also curate custom gift boxes for any occasion. I love to travel, surf, read, listen to music and meet interesting people. “
You’ve heard from Karla, now meet her awesome Enjoy Expert, Ethan.
What do you remember about your visit with Karla?
“Karla’s visit was at her boutique called Wild Eye Shop. It was vibrantly decorated with art stretching across every wall, and filled with a vast array of fun gifts from all over the world. It was a great place to get to know Karla because the space spoke volumes about the things she is passionate about. She loves to travel and has lived in many different cities. It was fun sharing our experiences and thoughts of the places we’ve both visited.”
What did you most enjoy about the visit with her?
“So Karla decided to upgrade her phone because her current device was acting up. As I arrived the phone actually shut down and wouldn’t power on, even while charging. The timing to get a new phone couldn’t have been better, but she was also worried about retaining the personal data the she had on the old device. Karla was unsure if she had ever backed up the phone, and there weren’t many ways to check given that we couldn’t get her old phone to boot up. The part I enjoyed most about the visit was helping Karla manage her data to see if it had ever been backed up before while explaining how to preserve the data that was most important to her so that she’d always have peace of mind when changing devices. “
Did you help her discover anything with her iPhone?
“While restoring her new iPhone, I quickly expanded a bit on iCloud and how it has improved. I also used my phone to show off how useful 3D Touch can be. My favorite feature to demo for others is the trackpad text selection with the iPhone 7 keyboard. It really makes the experience of editing text much better to the point that you can quickly manage texts and documents with one hand.”
Thanks Karla for sharing your experience. And if you’d like to share your experience with Enjoy and our amazing Experts, click or tap here to let us know.